The following troubleshooting tips & instructions are basically valid for all Steinberg sequencers running on Mac OS X since Cubase SX 1, Nuendo 1 and Sequel 1.
- Updating the eLicenser Control Center
- Initializing preferences
- Updating the sequencer
- Reinstalling the sequencer
- Updating device drivers
- Verifying memory usage
- Cacher le dossier publique des plugins
- Further articles
Updating the eLicenser Control Center
The most common reason for license related problems is an outdated or corrupted eLicenser Control Center installation.
So if a USB-eLicenser (dongle) or a specific license is not being recognized, or you get any eLicenser Control Center related error messages when starting your Steinberg sequencer, you should download and install the latest eLicenser Control Center at first.
This help center article provides further and more detailed assistance in solving dongle and license related issues:
USB-eLicenser - Details, tips and troubleshooting
If your Steinberg sequencer is protected by a Soft-eLicenser, you will find more information in the Soft-eLicenser FAQ.
Initialising preferences
Corrupted application preference files can bring your Steinberg sequencer into all kinds of troubles, particularly after installing an update. Fortunately, refreshing the preferences files is straightforward:
- Quit the sequencer.
- Go to User Home/Library/Preferences and locate the folder which is named the same as your sequencer, for example 'Cubase 8.5'. This folder contains all preference files of your sequencer.
Since Mac OS X 10.7 (Lion), the user's Library folder is hidden by default. Here is how to access it: In the menu bar of Mac OS X click on 'Go'. While the menu is folded out, holding down the [alt] key (options) will show the 'Library' entry. - Rename it (for example, from 'Cubase 8.5' to 'xCubase 8.5') to hide it from the sequencer. The folder will only be hidden safely, if the change will be done before the original folder name.
- If you find folders of previous versions of your program, make sure to hide or remove them, too.
Next time you start the sequencer, it will create a new folder with fresh preferences and default settings - which hopefully resolves the problem you've experienced.
Please note: If you find folders of previous Steinberg sequencer installations, make sure to hide them, too, by renaming or removing them. Otherwise, the sequencer would try to comply with them when creating fresh preferences. And exactly this could be the source of any error.
Initializing the sequencer's preferences does not necessarily mean that you lose all settings. For example, if you have defined your set of key commands that you want to keep, you can replace the corresponding file (Key Commands.xml) in the freshly created folder by a copy of the same file taken from the folder you've disabled by renaming.
Alternative ways: Instead of renaming it, you also can move the preferences folder of your sequencer from the User/Library/Prefences folder to another place, for example the Desktop. You even can simply trash it if you are sure that your user settings are not that hard to rebuild.
Another approach: Since in numerous instances the file Defaults.xml will be the troublemaker, you could also try if renaming only this particular file already solves the problem.
This Knowledge Base article provides further information on the preferences of Cubase and Nuendo and their location: Cubase and Nuendo Program Preferences Files in Detail
Making a backup of the preferences obviously is a good idea, especially when you customize a lot. And it's easy: Simply right-click on the preferences folder of your Steinberg sequencer within User Home/Library/Preferences and select 'Compress' (or on older systems 'Create Archive of') from the contextual menu. This creates a Zip file that you can always fall back on if you need to reset the preferences to your preferred settings. Of course, you could as well keep a common copy of the folder at a location of your choice.
Updating the sequencer
Check if your Steinberg sequencer is up-to-date. A current version might include a solution for the problem you are experiencing. Updates are available on the download page. The "Version History" document on the same page will tell you which issues have been addressed.
Reinstalling the sequencer
Reinstalling the complete application is only necessary on rare occasions. In general, these steps will suffice:
- Go to Applications and trash the application file, for example "Cubase 8.5".
- Optional: Go to User Home/Library/Preferences and remove (or hide) the preferences folder (see information on Initializing Preferences above).
- Install the sequencer using the original installer you've received on CD/DVD or as download. In case a newer complete installer is available on the download page, it should be preferred.
- Install the latest update available on the download page.
In case the reinstallation fails, this Knowledge base article provides instructions on how to manually remove Cubase related files:
Mac OS X: How do I uninstall an application completely?
Updating device drivers
Your Steinberg sequencer is dependent on flawlessly working audio and MIDI interfaces. Many problems are caused by bad device drivers. Check the homepage of your gear's manufacturer for updates. If you have installed drivers from a CD-R that came with an interface, you can almost be sure that they are fatally outdated.
Verifying memory usage
These symptoms may point out to insufficient memory (RAM):
- sluggish, unresponsive user interface
- seemingly random crashes
- white program or plug-in windows
Use the Activity Monitor of Mac OS X to get an overview of the memory usage. In case less than 500 MB free memory are available, the overall performance of the system as well as the stability of single programs might be reduced severely.
On a 64-bit system, you should make sure to run the 64-bit version of your Steinberg program and additionally installed plug-ins. Otherwise, maximally 4 GB of the installed memory can be used and memory issues might occur, even though the system memory resources don't seem to be exhausted. Read more...
Apart from the size of the installed memory modules, the amount of free memory depends on the individual way of working and the loaded project. In case your system is short of memory, you have the following options:
- Quit all redundant programs. For example, an internet browser running in the background with some opened tabs can easily consume 1 GB RAM or more. In case of doubt, use Activity Monitor to get an overview of the memory allocation.
- Sample-based VST Instruments are the biggest memory consumers within a project. Therefore, you should only use as many VST Instruments as necessary. If possible, do not use multiple instances of the same VST Instrument. Instead, use several MIDI tracks to address a single instance of the same instrument.
- If you prefer not to confine yourself to a memory-saving way of working, you will need to expand the installed memory, which might require a switch from 32-bit to 64-bit.
Cacher le dossier publique des plugins
Si votre séquenceur Steinberg se bloque ou s'arrête au démarrage ou lors du chargement d'un fichier projet spécifique, il est probable qu'un plug-in VST installé soit à l'origine du problème.
Voici comment vous pouvez vérifier si un plug-in spécifique sabote effectivement Cubase.
- Quittez votre séquenceur Steinberg.
- Allez dans Library/Audio/Plug-Ins et localisez les dossiers 'VST' et 'VST3'. Ce sont les emplacements par défaut des plug-ins VST (VST2) et VST3 dans Mac OS X.
(Pour rester simple, ces instructions ne prennent en compte que les emplacements par défaut. Vous devrez peut-être envisager d'autres dossiers de plug-ins. En savoir plus sur les emplacements des plug-ins VST... )
- Créez deux nouveaux dossiers à l'emplacement de votre choix, par exemple dans le dossier Plug-Ins ou sur le Bureau.
- Nommez les nouveaux dossiers "VST en quarantaine" et "VST3 en quarantaine". (Tout autre nom fera l'affaire également).
- Déplacez les plug-ins de 'VST' vers 'VST en quarantaine' et de 'VST3' vers 'VST3 en quarantaine'.
Assurez-vous de ne pas les copier !
La stratégie consiste à vider les dossiers originaux des plug-ins VST et VST3.
- Un moyen pratique d'y parvenir :
Sélectionnez les plug-ins que vous voulez déplacer.
Appuyez sur cmd + C pour les copier dans le presse-papiers.
Allez dans le dossier de destination, par exemple "VST en quarantaine".
Pour coller les plug-ins, appuyez sur cmd + alt + V.
Cela déplacera les plug-ins au lieu de les copier.
Une fois que les dossiers VST et VST3 sous Library/Audio/Plug-ins sont vides, redémarrez le séquenceur et, si nécessaire, chargez le projet problématique.
Si le problème persiste, vous savez qu'il n'est évidemment pas lié à un plug-in VST. Dans ce cas, il suffit de rétablir la situation initiale en remettant les plug-ins mis en quarantaine à leur emplacement d'origine.
Si le déplacement des plug-ins a fonctionné, la source de l'erreur se trouve manifestement dans l'un des dossiers de quarantaine.
- Pour trouver le plugin responsable, replacez le plug-in le plus suspect dans le dossier de plug-in d'origine.
- Redémarrez votre séquenceur Steinberg et voyez s'il fonctionne toujours correctement. Répétez le déplacement des plug-ins et le redémarrage du séquenceur jusqu'à ce que vous ayez enfin isolé le fauteur de troubles.
Si vous avez beaucoup de plug-ins installés, déplacez les plugins par groupes (par marques par exemple).
Further Articles
In these articles, you'll find further solutions for problems on your Mac: