Problem

When trying to submit a support request or reviewing recent ones in MySteinberg, you are logged out.
A "Goodbye" page appears.

Reason

The forwarding of data from MySteinberg to our ticket system doesn't work correctly in some cases. Two possible reasons have been identified:

• the customer name is missing on the "My Profile" page in the MySteinberg account
• the email address in MySteinberg has been changed

Solution

Please make sure to have your name entered in MySteinberg -> "My Profile" -> "Personal Info"
If you are logged out despite the name being present, please send an email to support and - if applicable -  include any other email address you may have used for MySteinberg previously.