Problem

Nothing happens when clicking "Sign In" in the Steinberg Activation Manager or the Steinberg Download Assistant.

Background

When you click "Sign In", the Steinberg Activation Manager or Steinberg Download Assistant attempts to open the default web browser. In the browser, you will then be prompted to log into your MySteinberg account.

If the web browser does not open, the possible causes could be:

• The browser cannot be accessed or access is blocked.
• The browser does not respond to the request from the Steinberg Activation Manager.
• There is an issue with the installation of the Steinberg Activation Manager or the Steinberg Download Assistant.

Solutions

1. Install the latest versions

First, make sure that the latest versions of the Steinberg Activation Manager and the Steinberg Download Assistant are installed.

 

Steinberg Activation Manager

Download for Windows Download for macOS

Steinberg Download Assistant

Download for Windows Download for macOS

2. Use a different web browser

Temporarily set a different default web browser in your operating system.

Here are instructions for the respective operating systems:

Windows 10 / 11: Change default apps in Windows
macOS: Change the default web browser or email app on Mac

After changing the default web browser, open the Steinberg Activation Manager or the Steinberg Download Assistant and click "Sign In" again.

If the web browser opens this time, you can complete the login process. If the login is successful, you can switch back to your preferred default web browser. The logins in the Steinberg Activation Manager and the Steinberg Download Assistant will remain active.

3. Check Your Security Software Settings

Sometimes, the web browser may not open because an antivirus program or other security software is preventing the Steinberg Activation Manager or the Steinberg Download Assistant from launching other applications.

Check if you can temporarily disable or limit the protection of your security software. Alternatively, create an exception for the Steinberg Activation Manager and the Steinberg Download Assistant in the settings of your security software so that they are no longer restricted.

For details on how to adjust these settings, refer to the instructions or user manual of your security software.

4. Reinstall the software

To ensure that the Steinberg Activation Manager or the Steinberg Download Assistant is correctly installed, follow these steps:

5. If login remains unsuccessful

If the login is still unsuccessful, collect the logs and diagnostic report files from the Steinberg Activation Manager or Steinberg Download Assistant and send them to us.