We hope you are doing well in these difficult times!
We would like to inform you about how the Corona virus impacts our support team here at Steinberg headquarters.
Everyone in support is well and we remain at your disposal to assist you as early as possible. However, the support traffic has increased significantly over the last weeks while the internal communication and well-known workflows had to be modified because of our relocation to home offices. These new challenges are slowing us down.
Our support hotline in Hamburg is available as usual, but the response to written support requests is delayed. We kindly ask for your understanding.
Please check the Help Center and our forum for tips and further help.
Thank you for using our software and stay safe!
Your Steinberg Support Team
Software/license activation & reactivation
USB-eLicenser help/FAQ (dongle, key)
Soft-eLicenser help/FAQ (license stored on hard disk)
Windows 10: upgrade or update disables Soft-eLicenser
macOS Catalina product compatibility
Windows 10: How to set-up and optimize a Digital Audio Workstation (DAW)
How to resell Steinberg software (Resale Wizard)
macOS: Audio interface not working properly / cannot be selected in DAW / missing in Audio MIDI Setup
Activation & reactivation
Activate your new products or get a new license through a reactivation.
Register your new products through your MySteinberg account.
Steinberg Zero Downtime
USB-eLicenser lost or defective? Find out how to get a replacement.
Quickly and easily access the most up-to-date manual for your Steinberg product on steinberg.help.
Complete installers, maintenance updates, latest drivers...
Tutorials, quick tips, artist interviews and many more...
Need to talk to a real person? Send us a message or call our hotline.
Online shop support
Having problems with an order? Reach out to our shop partner Nexway.
Bought a product while the next version was already available? Find out whether your license applies for a free update.
Our community forums are open to all Steinberg software or hardware users. Join the discussion!