Problem
During the eLicenser Control Center installation the message "eLicenser Control is not optimized for your Mac" appears.
Cause
Starting with macOS 10.13.4, Apple starts to fade out the support for 32-bit applications. All applications should be updated for 64-bit compatibility. Clicking on "Learn more..." provides more information on the topic.
Solution
Please update the eLicenser Control Center to version 6.11.2.4228 or newer. A download link can be found on this page.
After consultation with the support team, a remote session is possible in which a connection to your computer is established using the "Steinberg Remote Support" program. This is a variant of the "TeamViewer QuickSupport" software created for Steinberg.
Please note that we only offer this service in special cases.
An unannounced remote session is generally not possible.
Please download the software in good time before your appointment with Steinberg Support. It can be started without installation. Just a short setup is required before use.