To view a list of issues that may occur when using an AXR4T, please select your operation system:
AXR4T Compatibility / Known Issues on Windows
| Problem | Details | Solution, Workaround, Notes |
| PC might show blue screen when hot-connecting other Thunderbolt device to AXR4T while Cubase running. |
How to reproduce the problem It might cause a loss of DAW project, file corruption, and might give a serious damage to storage device or PC in worst case. |
Workaround: Connect all Thunderbolt devices before turn on PC. Shut down and turn on PC to escape from a blue screen. |
| Unable to control AXR4T from dspMixFx AXR when other Thunderbolt device is connected to AXR4T. |
How to reproduce the problem Under the condition, Meters on dspMixFx AXR4T freezes, and Sample Rate and Clock Source on AXR4T Control Panel are not in sync with AXR4T. |
Workaround: Connect all Thunderbolt devices before turn on PC. Restart dspMixFx AXR and AXR4T Control Panel. |
| Repeated CLOCK MASTER change may lead audio drop-out. | How to reproduce the problem 1. Connect two or three AXR4Ts to PC in chain. 2. The last AXR4T in chain receives a word clock and a digital audio signal from an external digital device. 3. Switching CLOCK MASTER of the AXR4T between Word Clock and digital port repeatedly |
Workaround Do not change the CLOCK MASTER while using two or three AXR4T in chains. Execute ASIO Reset in an ASIO host application for recovery. If ASIO Reset function is not available in an ASIO host application, quit and reopen the application or the project file to remedy the problem. |
| AXR4T level meter freeze | While playing back through iTunes application, level meters in an AXR4T display freeze when the AXR4T synchronizes to an external clock and the clock sample rate has changed. | Workaround Restart iTunes application. |
| DSP2 is occupied by resource after changing the Digital Mode | How to reproduce the problem 1. Insert EQ 601 and Compressor 276 on DSP2 as much as the resource reaches to the limit (100%). 2. Switching Digital Mode from ADAT to S/PDIF or vise versa. 3. DSP is occupied by the resource. DSP resource should be released after the Digital Mode has changed. |
Workaround Load scene file after loading Initial scene data. |
| ChStrip (Sweet Spot Morphing Channel Strip) parameters don’t match between dspMixFx AXR and Cubase | How to reproduce the problem 1. Load ChStrip on Ch1 and Ch2 in order on dspMixFx 2. Change parameters on each ChStrip and save the scene data as Scene 1. 3. Load an Initial scene on dspMixFx AXR. 4. Load ChStrip on Ch2 and Ch1 in order on dspMixFx 5. Change parameters on each ChStrip and save the scene data as Scene 2 6. Boot Cubase, and create 2 mono tracks, and assign AXR Ch1 to Cubase track 1 and AXR Ch2 to Cubase track 2 7. Load ChStrip on track 1 and track 2 in order in the dspMixFx function on Cubase inspector 8. Load Scene 1 on dspMixFx AXR when the dspMixFx AXR is running with Scene 2, ChStrip on dspMixFx AXR Ch1 will be shown in Cubase track 2, and ChStrip on dspMixFx AXR Ch2 will be shown in Cubase track 1. |
Workaround Load scene file after loading Initial scene data. |
| In case that recalling the scene containing a different digital IO mode and channel link (Stereo and Mono), channel link setting in the scene data of dspMixFx AXR is not properly recalled when using AXR4 with Cubase. | How to reproduce the problem 1. Enable a Channel Link option in the dspMixFx AXR setting. 2. First, make a Scene 1 file (All channels are stereo-linked, digital IO sets to AES/EBU mode.) and next, make a Scene 2 file (All channels are mono, digital IO sets to ADAT mode.), and load a Scene 1 file again. 3. Make stereo buses for all AXR channels in the Audio Connections menu in Cubase 4. Load a Scene 2 file to dspMixFx AXR. Mono channels in the Scene 2 file are linked in stereo dspMixFx AXR. |
Workaround Disable Channel Link option in the dspMixFx AXR |
| Noise | DELL ALIENWARE 15 R4 After a certain time, the audio signal gets unstable and the AXR4T starts to generate noise. The problem is related to a delay between the AXR4T and the computer caused by system-specific DMA data transfer issues. |
A solution or a workaround has not been found so far. |
| DELL Precision 7530 The AXR4T is generating noise even though ASIO buffer size is set to maximum. This system-specific issue is being caused by an unusually high DPC latency. |
A solution or a workaround has not been found so far. | |
| AXR4T is not being recognized | AXR4T will not be recognized, if
A) AXR4T is being powered on before computer or computer is being restarted while AXR4T is powered on B) AXR4T is being powered on after system or AXR4T is being disconnected and reconnected while computer is running. Symptoms (A and B)'Steinberg AXR4' does not appear in Device Manager. No error message is being displayed. AXR4T driver does not work because Windows does not physically recognize AXR4T device. |
A) Power on computer before AXR4T B) Power on AXR4T before computer. |
| Blue Screen | When multiple AXR4Ts are connected and they are selected as audio device in a DAW, a blue screen error occurs if one of the AXR4Ts is turned off and on. | Do not turn off the power of AXR4T while DAW application is running. Before powering off an AXR4T, make sure it is no longer selected as audio interface in your DAW. |
Live/Studio One shows incorrect audio port count |
StudioOne 4 and Live 10 specific: After the audio port count is getting decreased or increased by changing the digital I/O mode on AXR4T (also via Scene Recall), the Live/Studio One sample rate or the number of connected AXR4Ts, audio ports might become unusable and the Live/Studio One may show an incorrect amount of available audio ports. | Reassign audio input/output ports in the Live/Studio One setup. |
| Sample rate of AXR4T cannot be changed DAW version: Studio One V4.1.0.49247 and V4.5.4.53232 and Ableton Live V10.0.5 |
Studio One 4 and Live 10 specific: When Live/Studio One is running, AXR4T sample rate cannot be changed via the AXR4T hardware setup, the AXR4T control panel (software) or an external device sending a clock as a clock master. | AXR4T clock source is internal Change sample rate in Live/Studio One first. AXR4T clock source is external (Word Clock, ADAT, S/PDIF or AES/EBU) 1. Set the AXR4T's clock source to internal. 2. Change the sample rate in Live/StudioOne. 3. Change the sample rate of external device (clock master). 4. Set AXR4T's clock source to the corresponding port. |
|
ASIO buffer size cannot be changed in Reason 10 (V10.2d93 and V10.4d4) |
'Buffer Size' slider on the 'Audio' tab in Reason's preferences is greyed out. | Change AX4RT buffer size via control panel. |
|
Lost MIDI Clock synchronization with Reason 10 (V10.2d93) |
If the Thunderbolt cable is pulled out and connected again during operation, the AXR4T will not be restored as Reason's MIDI Cock source. | Reselect the AXR4T on the 'Sync' tab in Reason's preferences after AXR4T has been reconnected. |
| AXR4T does not work, even though installation completed successfully | The TOOLS for AXR4T 1.1.0 can be installed on unsupported Windows versions (Windows 10 version 1709 and older). However, on these systems, even though the installation completed successfully, the driver will be treated as unauthorized and will not work. |
Please mind the system requirements and use the AXR4T with compatible Windows 10 versions only. |
AXR4T Compatibility / Known Issues on macOS
| Problem | Details | Solution, Workaround, Notes |
| Sample rate mismatch between Cubase and AXR4T | How to reproduce the problem 1. Save the project that Cubase runs with an audio interface except AXR4. 2. Before AXR4T connected to Mac, Set a sample rate other than a clock that Cubase project currently uses. 3. Connect AXR4T to Mac and switch an audio driver to Yamaha Steinberg Thunderbolt driver in Cubase. |
Workaround |
| AXR4T level meter freeze | While playing back through iTunes application, level meters in an AXR4T display freeze when the AXR4T synchronizes to an external clock and the clock sample rate has changed. | Workaround Restart iTunes application. |
| DSP2 is occupied by resource after changing the Digital Mode | How to reproduce the problem 1. Insert EQ 601 and Compressor 276 on DSP2 as much as the resource reaches to the limit (100%). 2. Switching Digital Mode from ADAT to S/PDIF or vise versa. 3. DSP is occupied by the resource. DSP resource should be released after the Digital Mode has changed. |
Workaround Load scene file after loading Initial scene data. |
| ChStrip (Sweet Spot Morphing Channel Strip) parameters don’t match between dspMixFx AXR and Cubase | How to reproduce the problem 1. Load ChStrip on Ch1 and Ch2 in order on dspMixFx 2. Change parameters on each ChStrip and save the scene data as Scene 1. 3. Load an Initial scene on dspMixFx AXR. 4. Load ChStrip on Ch2 and Ch1 in order on dspMixFx 5. Change parameters on each ChStrip and save the scene data as Scene 2 6. Boot Cubase, and create 2 mono tracks, and assign AXR Ch1 to Cubase track 1 and AXR Ch2 to Cubase track 2 7. Load ChStrip on track 1 and track 2 in order in the dspMixFx function on Cubase inspector 8. Load Scene 1 on dspMixFx AXR when the dspMixFx AXR is running with Scene 2, ChStrip on dspMixFx AXR Ch1 will be shown in Cubase track 2, and ChStrip on dspMixFx AXR Ch2 will be shown in Cubase track 1. |
Workaround Load scene file after loading Initial scene data. |
| In case that recalling the scene containing a different digital IO mode and channel link (Stereo and Mono), channel link setting in the scene data of dspMixFx AXR is not properly recalled when using AXR4 with Cubase. | How to reproduce the problem 1. Enable a Channel Link option in the dspMixFx AXR setting. 2. First, make a Scene 1 file (All channels are stereo-linked, digital IO sets to AES/EBU mode.) and next, make a Scene 2 file (All channels are mono, digital IO sets to ADAT mode.), and load a Scene 1 file again. 3. Make stereo buses for all AXR channels in the Audio Connections menu in Cubase 4. Load a Scene 2 file to dspMixFx AXR. Mono channels in the Scene 2 file are linked in stereo dspMixFx AXR. |
Workaround Disable Channel Link option in the dspMixFx AXR |
| Clock source is being reset to internal | AXR4T does not keep external clock source. Clock source is being reset to internal after each restart. | A solution has not been found so far. The clock source must be set to external each time after the system has been rebooted. |
| AXR4T is not being recognized | When the TOOLS for AXR4T installation is being paused before completion, required permissions are not granted. In this case, the device will be ignored by macOS. | Please reinstall the TOOLS for AXR4T properly: 1. Start TOOLS for AXR4T. 2. You will be prompted to open the 'Security & Privacy' page in System Preferences. 3. As soon as 'Security & Privacy' opens, click the the 'Allow' button. 4. Complete the installation. |
|
Garage Band/Live/Logic/Studio One shows incorrect audio port count (Studio One V3.5.6.46910, Ableton Live V10.0.6, Logic V10.4.4, GarageBand V10.3.2) |
Garage Band/Live/Logic/Studio One (DAW): After the audio port count is being decreased or increased by changing the digital I/O mode on AXR4T (also via Scene Recall), the sample rate in the DAW or the number of connected AXR4Ts, audio ports might become unusable and DAW may show an incorrect amount of available audio ports. | Reassign audio input/output ports in the setup of Garage Band/Live/Logic/Studio One. |
|
Sample rate of AXR4T cannot be changed (Studio One V3.5.6.46910, Ableton Live V10.0.6, Logic V10.4.4, GarageBand V10.3.2) |
Garage Band/Live/Logic/Studio One (DAW): When the DAW is running, AXR4T sample rate cannot be changed via the AXR4T hardware setup, the AXR4T control panel (software) or an external device sending a clock as a clock master. | AXR4T clock source is internal Change sample rate in Live/Studio One first. AXR4T clock source is external (Word Clock, ADAT, S/PDIF or AES/EBU) 1. Set the AXR4T's clock source to internal. 2. Change the sample rate in Garage Band/Live/Logic/Studio One. 3. Change the sample rate of external device (clock master). 4. Set AXR4T's clock source to the corresponding port. |
|
Studio One is not starting properly (Studio One V3.5.6.46910) |
The problem happens when Studio One is being started by clicking a project file whose sample rate does not match the sample rate of an external device that has been defined as clock master. | 1. Quit Studio One. 2. Change the AXR4T's clock source to internal. 3. Start Studio One. 4. Make sure the sample rate in Studio One matches the sample rate of the external device (clock master). 5. Change the AXR4T's clock source to the port at which the clock is being received. |
| Sample rate alert in Ableton Live (V10.0.6) | If an unsupported sample rate had been selected via the AXR4T hardware setup or the AXR4T control panel (software), Live will show an alert even after switching back to a supported sample. | Select the Built-in Input/Output in Live and switch back to the Yamaha Steinberg Thunderbolt Driver afterwards. |
| Cubase crashes after AXR4T settings have been changed (Cubase V10.0.15) | Cubase may crash after AXR4T settings like sample rate, digital mode, clock source etc. have been changed. | Update to V10.0.50 or higher. |
| Audio connections get mixed up (Cubase V10.0.50/V10.5.0) | Audio ports in Cubase are getting mixed up randomly after switching between Yamaha Steinberg Thunderbolt and Yamaha Steinberg Thunderbolt (High Precision). | A solution has not been found so far. Audio ports need to be re-assigned in Cubase via Audio Connections (Studio menu). |
| Audio MIDI Setup crashes | Audio MIDI Setup may crash when the sample rate is being changed repeatedly. | A solution has not been found so far. |
| Audio MIDI Setup shows wrong sample rate | If sample rate has been changed via the AXR4T hardware setup or the AXR4T control panel (software), Audio MIDI Setup is not being updated and still shows the previous setting for Steinberg AXR4T 2TR. Yamaha Steinberg Thunderbolt control panel is showing the correct sample rate. |
Select a different device in Audio MIDI Setup and switch back to Steinberg AXR4T 2TR afterwards. |
| Audio MIDI Setup shows incorrect audio channel count | After the digital I/O mode or the sample rate is being changed via the AXR4T hardware setup or the AXR4T control panel (software), Audio MIDI Setup is not being updated and shows incorrect audio channel count. | Restart Audio MIDI Setup. |
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