To view a list of issues that may occur when using an AXR4T, please select your operation system:
![[X] Close](/hc/article_attachments/360000189524/close-button.png)
AXR4T Compatibility / Known Issues on Windows
| Problem | Details | Solution, Workaround, Notes |
| Noise | DELL ALIENWARE 15 R4 After a certain time, the audio signal gets unstable and the AXR4T starts to generate noise. The problem is related to a delay between the AXR4T and the computer caused by system-specific DMA data transfer issues. |
A solution or a workaround has not been found so far. |
| DELL Precision 7530 The AXR4T is generating noise even though ASIO buffer size is set to maximum. This system-specific issue is being caused by an unusually high DPC latency. |
A solution or a workaround has not been found so far. | |
| AXR4T is not being recognized | AXR4T will not be recognized, if
A) AXR4T is being powered on before computer or computer is being restarted while AXR4T is powered on B) AXR4T is being powered on after system or AXR4T is being disconnected and reconnected while computer is running. Symptoms (A and B)'Steinberg AXR4' does not appear in Device Manager. No error message is being displayed. AXR4T driver does not work because Windows does not physically recognize AXR4T device. |
A) Power on computer before AXR4T B) Power on AXR4T before computer. |
| Blue Screen | When multiple AXR4Ts are connected and they are selected as audio device in a DAW, a blue screen error occurs if one of the AXR4Ts is turned off and on. | Do not turn off the power of AXR4T while DAW application is running. Before powering off an AXR4T, make sure it is no longer selected as audio interface in your DAW. |
Live/StudioOne shows incorrect audio port count |
StudioOne 4 and Live 10 specific: After the audio port count is getting decreased or increased by changing the digital I/O mode on AXR4T (also via Scene Recall), the Live/StudioOne sample rate or the number of connected AXR4Ts, audio ports might become unusable and the Live/StudioOne may show an incorrect amount of available audio ports. | Reassign audio input/output ports in the Live/StudioOne setup. |
| Sample rate of AXR4T cannot be changed | StudioOne 4 and Live 10 specific: When Live/StudioOne is running, AXR4T sample rate cannot be changed via the AXR4T hardware setup, the AXR4T control panel (software) or an external device sending a clock as a clock master. | AXR4T clock source is internal Change sample rate in Live/StudioOne first. AXR4T clock source is external (Word Clock, ADAT, S/PDIF or AES/EBU) 1. Set the AXR4T's clock source to internal. 2. Change the sample rate in Live/StudioOne. 3. Change the sample rate of external device (clock master). 4. Set AXR4T's clock source to the corresponding port. |
|
ASIO buffer size cannot be changed in Reason 10 |
'Buffer Size' slider on the 'Audio' tab in Reason's preferences is greyed out. | Change AX4RT buffer size via control panel. |
|
Lost MIDI Clock synchronization with Reason 10 |
If the Thunderbolt cable is pulled out and connected again during operation, the AXR4T will not be restored as Reason's MIDI Cock source. | Reselect the AXR4T on the 'Sync' tab in Reason's preferences after AXR4T has been reconnected. |
| AXR4T does not work, even though installation completed successfully | The TOOLS for AXR4T 1.1.0 can be installed on unsupported Windows versions (Windows 10 version 1709 and older). However, on these systems, even though the installation completed successfully, the driver will be treated as unauthorized and will not work. |
Please mind the system requirements and use the AXR4T with compatible Windows 10 versions only. |
AXR4T Compatibility / Known Issues on macOS
| Problem | Details | Solution, Workaround, Notes |
| Clock source is being reset to internal | AXR4T does not keep external clock source. Clock source is being reset to internal after each restart. | A solution has not been found so far. The clock source must be set to external each time after the system has been rebooted. |
| AXR4T is not being recognized | When the TOOLS for AXR4T installation is being paused before completion, required permissions are not granted. In this case, the device will be ignored by macOS. | Please reinstall the TOOLS for AXR4T properly: 1. Start TOOLS for AXR4T. 2. You will be prompted to open the 'Security & Privacy' page in System Preferences. 3. As soon as 'Security & Privacy' opens, click the the 'Allow' button. 4. Complete the installation. |
| Garage Band/Live/Logic/StudioOne shows incorrect audio port count | Garage Band/Live/Logic/StudioOne (DAW): After the audio port count is being decreased or increased by changing the digital I/O mode on AXR4T (also via Scene Recall), the sample rate in the DAW or the number of connected AXR4Ts, audio ports might become unusable and DAW may show an incorrect amount of available audio ports. | Reassign audio input/output ports in the setup of Garage Band/Live/Logic/StudioOne. |
| Sample rate of AXR4T cannot be changed | Garage Band/Live/Logic/StudioOne (DAW): When the DAW is running, AXR4T sample rate cannot be changed via the AXR4T hardware setup, the AXR4T control panel (software) or an external device sending a clock as a clock master. | AXR4T clock source is internal Change sample rate in Live/StudioOne first. AXR4T clock source is external (Word Clock, ADAT, S/PDIF or AES/EBU) 1. Set the AXR4T's clock source to internal. 2. Change the sample rate in Garage Band/Live/Logic/StudioOne. 3. Change the sample rate of external device (clock master). 4. Set AXR4T's clock source to the corresponding port. |
| StudioOne is not starting properly | The problem happens when StudioOne is being started by clicking a project file whose sample rate does not match the sample rate of an external device that has been defined as clock master. | 1. Quit StudioOne. 2. Change the AXR4T's clock source to internal. 3. Start StudioOne. 4. Make sure the sample rate in StudioOne matches the sample rate of the external device (clock master). 5. Change the AXR4T's clock source to the port at which the clock is being received. |
| Sample rate alert in Live | If an unsupported sample rate had been selected via the AXR4T hardware setup or the AXR4T control panel (software), Live will show an alert even after switching back to a supported sample. | Select the Built-in Input/Output in Live and switch back to the Yamaha Steinberg Thunderbolt Driver afterwards. |
| Cubase crashes after AXR4T settings have been changed | Cubase may crash after AXR4T settings like sample rate, digital mode, clock source etc. have been changed. | A solution has not been found so far. |
| Audio connections get mixed up | Audio ports in Cubase are getting mixed up randomly after switching between Yamaha Steinberg Thunderbolt and Yamaha Steinberg Thunderbolt (High Precision). | A solution has not been found so far. Audio ports need to be re-assigned in Cubase via Audio Connections (Studio menu). |
| Audio MIDI Setup crashes | Audio MIDI Setup may crash when the sample rate is being changed repeatedly. | A solution has not been found so far. |
| Audio MIDI Setup shows wrong sample rate | If sample rate has been changed via the AXR4T hardware setup or the AXR4T control panel (software), Audio MIDI Setup is not being updated and still shows the previous setting for Steinberg AXR4T 2TR. Yamaha Steinberg Thunderbolt control panel is showing the correct sample rate. |
Select a different device in Audio MIDI Setup and switch back to Steinberg AXR4T 2TR afterwards. |
| Audio MIDI Setup shows incorrect audio channel count | After the digital I/O mode or the sample rate is being changed via the AXR4T hardware setup or the AXR4T control panel (software), Audio MIDI Setup is not being updated and shows incorrect audio channel count. | Restart Audio MIDI Setup. |
Comments
0 comments
Article is closed for comments.