To view a list of issues that may occur when using an AXR4T, please select your operation system:
AXR4T Compatibility / Known Issues on Windows
| Problem | Details | Solution, Workaround, Notes |
| Cubase stops playing back/recording audio after changing the sample rate and switching to the Yamaha Steinberg Thunderbolt ASIO driver. |
How to reproduce the problem: Playing back/recording audio does not work anymore. MIDI and WDM function normally. |
Workaround: Playing back/recording audio is possible again after performing any of the following actions:
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| MIDI port names of stacked AXR4Ts are not displayed correctly if Cubase 12 / Nuendo 12 is using WinRT MIDI. |
How to reproduce the problem: The MIDI port names of the AXR4T with STACK IDs 2 and 3 are not displayed correctly on the "MIDI Port Setup" screen, and it is not possible to distinguish the AXR4T ports. They appear as "MIDI" only, or "2 - MIDI", etc. |
Workaround: When connecting multiple AXR4T units in a stack, do not set Cubase 12 / Nuendo 12 to use WinRT MIDI. |
| MIDI timing in Ableton Live 10 is unstable when buffer size is 768 or 1536 |
How to reproduce the problem: |
Workaround: Set buffer size to another value. |
| On PCs with Realtek audio, audio cannot be played or recorded, Sound control panel freezes (confirmed with DELL Latitude 7300 only) |
When an AXR4T is connected, the following issues may occur:
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Workaround: Uninstall Realtek High Definition Audio Driver and Realtek USB Audio if not needed. Alternatively, open the Windows control panel Sound and disable Realtek Audio Device on the Playback and Recording tabs before connecting the AXR4T to PC. |
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Fixed: Parameter values for built-in DSP effects or plug-ins cannot be entered properly in edit window |
How to reproduce the problem: Plug-ins The parameter cannot be set in this way. Note: This problem does not occur in dspMixFx AXR. |
Fixed. Please update to TOOLS 2.0 if this problem is occurring on your system. |
| PC might show blue screen when hot-connecting other Thunderbolt device to AXR4T while Cubase running. |
How to reproduce the problem It might cause a loss of DAW project, file corruption, and might give a serious damage to storage device or PC in worst case. |
Workaround: Connect all Thunderbolt devices before turning on PC. Shut down and turn on PC to escape from a blue screen. |
| AXR4T level meter freeze | While playing back through iTunes application, level meters in an AXR4T display freeze when the AXR4T synchronizes to an external clock and the clock sample rate has changed. | Workaround: Restart iTunes application. |
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Fixed: DSP2 is occupied by resource after changing the Digital Mode |
How to reproduce the problem 1. Insert EQ 601 and Compressor 276 on DSP2 as much as the resource reaches to the limit (100%). 2. Switching Digital Mode from ADAT to S/PDIF or vise versa. 3. DSP is occupied by the resource. DSP resource should be released after the Digital Mode has changed. |
Fixed. Please update to TOOLS 2.0 if this problem is occurring on your system. |
| In case that recalling the scene containing a different digital IO mode and channel link (Stereo and Mono), channel link setting in the scene data of dspMixFx AXR is not properly recalled when using AXR4 with Cubase. | How to reproduce the problem 1. Enable a Channel Link option in the dspMixFx AXR setting. 2. First, make a Scene 1 file (All channels are stereo-linked, digital IO sets to AES/EBU mode.) and next, make a Scene 2 file (All channels are mono, digital IO sets to ADAT mode.), and load a Scene 1 file again. 3. Make stereo buses for all AXR channels in the Audio Connections menu in Cubase 4. Load a Scene 2 file to dspMixFx AXR. Mono channels in the Scene 2 file are linked in stereo dspMixFx AXR. |
Workaround: Disable Channel Link option in the dspMixFx AXR |
| Noise | DELL ALIENWARE 15 R4 After a certain time, the audio signal gets unstable and the AXR4T starts to generate noise. The problem is related to a delay between the AXR4T and the computer caused by system-specific DMA data transfer issues. |
A solution or a workaround has not been found so far. |
| DELL Precision 7530 The AXR4T is generating noise even though ASIO buffer size is set to maximum. This system-specific issue is being caused by an unusually high DPC latency. |
A solution or a workaround has not been found so far. | |
PC with an AMD Ryzen 3rd generation CPU
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A solution or a workaround has not been found so far. | |
| AXR4T is not being recognized | AXR4T will not be recognized, if
A) AXR4T is being powered on before computer or computer is being restarted while AXR4T is powered on B) AXR4T is being powered on after system or AXR4T is being disconnected and reconnected while computer is running. Symptoms (A and B)'Steinberg AXR4' does not appear in Device Manager. No error message is being displayed. AXR4T driver does not work because Windows does not physically recognize AXR4T device. |
A) Power on computer before AXR4T B) Power on AXR4T before computer. |
| Blue Screen | When multiple AXR4Ts are connected and they are selected as audio device in a DAW, a blue screen error occurs if one of the AXR4Ts is turned off and on. | Do not turn off the power of AXR4T while DAW application is running. Before powering off an AXR4T, make sure it is no longer selected as audio interface in your DAW. |
Ableton Live 10/11 or Studio One 4/5 shows incorrect audio port count |
StudioOne 4 and Live 10 specific: After the audio port count is getting decreased or increased by changing the digital I/O mode on AXR4T (also via Scene Recall), the Live/Studio One sample rate or the number of connected AXR4Ts, audio ports might become unusable and the Live/Studio One may show an incorrect amount of available audio ports. | Reassign audio input/output ports in the Live/Studio One setup. |
| Sample rate of AXR4T cannot be changed in Ableton Live 10/11 or Studio One 4/5 | Studio One 4 and Live 10 specific: When Live/Studio One is running, AXR4T sample rate cannot be changed via the AXR4T hardware setup, the AXR4T control panel (software) or an external device sending a clock as a clock master. | AXR4T clock source is internal Change sample rate in Live/Studio One first. AXR4T clock source is external (Word Clock, ADAT, S/PDIF or AES/EBU) 1. Set the AXR4T's clock source to internal. 2. Change the sample rate in Live/StudioOne. 3. Change the sample rate of external device (clock master). 4. Set AXR4T's clock source to the corresponding port. |
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ASIO buffer size cannot be changed in Reason 10/11/12 |
'Buffer Size' slider on the 'Audio' tab in Reason's preferences is greyed out. | Change AX4RT buffer size via control panel. |
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Lost MIDI Clock synchronization with Reason 10/11/12 |
If the Thunderbolt cable is pulled out and connected again during operation, the AXR4T will not be restored as Reason's MIDI Cock source. | Reselect the AXR4T on the 'Sync' tab in Reason's preferences after AXR4T has been reconnected. |
| AXR4T does not work, even though installation completed successfully | The TOOLS for AXR4T 1.1.0 can be installed on unsupported Windows versions (Windows 10 version 1709 and older). However, on these systems, even though the installation completed successfully, the driver will be treated as unauthorized and will not work. |
Please mind the system requirements and use the AXR4T with compatible Windows 10 versions only. |
AXR4T Compatibility / Known Issues on macOS
| Problem | Details | Solution, Workaround, Notes |
| After installing the Yamaha Steinberg Thunderbolt Driver, drivers for other devices installed earlier may not work (or vice versa). |
How to reproduce the problem The driver installed in Step 1 will no longer work and the device will be unusable. If the steps are performed in reverse order, AXR4T will become unusable. This only occurs on Intel-based Macs with macOS 11 installed. |
Workaround: Please update to macOS 12. |
| A warning message appears when an AXR4T connected in a stack is turned on. | How to reproduce the problem 1. Connect the first AXR4T to the Mac and turn it on. 2. Connect a second AXR4T without turning on the device. 3. Start Cubase. 4. Select "Yamaha Steinberg Thunderbolt" in Cubase. 5. Turn on the second AXR4T. The "Audio Hardware Removed" dialog appears momentarily. |
A warning will be displayed, but the AXR4T can be used. Workaround: When stacking, all AXR4Ts must be connected and powered on before starting Cubase. |
| Using FIRMWARE UPDATER with stacked AXR4Ts (Firmware v1.20) may cause the Mac to reboot. | How to reproduce the problem 1. Power off the first AXR4T in the stack and power on the second and third units. 2. Start dspMixFx AXR. 3. Turn on the first AXR4T. 4. FIRMWARE UPDATER starts automatically. 5. Cancel the FIRMWARE UPDATER. 6. Turn off the first AXR4T. 7. The message "AXR is not detected. OK" displayed. 8. Turn on the first AXR4T with the message displayed. The Mac may restart while three AXR4Ts appear in sequence in the FIRMWARE UPDATER. |
Workaround: - When updating the firmware, please do so with only one AXR4T connected. - Do not turn the power of AXR4T on and off while dspMixFx AXR is running. |
| The name of the digital port in the audio application is not properly changed when the digital I/O mode is changed. | How to reproduce the problem 1. Start Cubase. 2. Start dspMixFx AXR and change the digital I/O mode. The name of the digital port in the audio application is not properly changed when the digital I/O mode is changed. This happens only when the digital I/O mode is changed, but the channel count of the digital port is not changed. (Ex. changing ADAT to AES when Fs=48kHz) |
Workaround: |
| Yamaha Steinberg Thunderbolt (High Precision) driver cannot function properly on macOS 11. (32-bit integer playback/recording is not available) | How to reproduce the problem 1. Start Cubase, select the Yamaha Steinberg Thunderbolt (High Precision) driver, and create a project with the desired sampling frequency. 2. Make a recording and play it back. Silence is recorded, and playback sound is also silent. |
Workaround: Please update to macOS 12. If playback/recording in 32-bit integer is not required, select the Yamaha Steinberg Thunderbolt driver or the Steinberg AXR4 2TR driver. |
| Sample rate mismatch between Cubase and AXR4T | How to reproduce the problem 1. Save the project that Cubase runs with an audio interface except AXR4. 2. Before AXR4T connected to Mac, Set a sample rate other than a clock that Cubase project currently uses. 3. Connect AXR4T to Mac and switch an audio driver to Yamaha Steinberg Thunderbolt driver in Cubase. |
Workaround: |
| In case that recalling the scene containing a different digital IO mode and channel link (Stereo and Mono), channel link setting in the scene data of dspMixFx AXR is not properly recalled when using AXR4 with Cubase. | How to reproduce the problem 1. Enable a Channel Link option in the dspMixFx AXR setting. 2. First, make a Scene 1 file (All channels are stereo-linked, digital IO sets to AES/EBU mode.) and next, make a Scene 2 file (All channels are mono, digital IO sets to ADAT mode.), and load a Scene 1 file again. 3. Make stereo buses for all AXR channels in the Audio Connections menu in Cubase 4. Load a Scene 2 file to dspMixFx AXR. Mono channels in the Scene 2 file are linked in stereo dspMixFx AXR. |
Workaround: Disable Channel Link option in the dspMixFx AXR |
| Clock source is being reset to internal | AXR4T does not keep external clock source. Clock source is being reset to internal after each restart. | A solution has not been found so far. The clock source must be set to external each time after the system has been rebooted. |
| AXR4T is not being recognized | When the TOOLS for AXR4T installation is being paused before completion, required permissions are not granted. In this case, the device will be ignored by macOS. | Please reinstall the TOOLS for AXR4T properly: 1. Start TOOLS for AXR4T. 2. You will be prompted to open the 'Security & Privacy' page in System Preferences. 3. As soon as 'Security & Privacy' opens, click the the 'Allow' button. 4. Complete the installation. |
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Garage Band 10/Ableton Live 10/Logic 10/Studio One 3/4/5 shows incorrect audio port count |
Garage Band/Live/Logic/Studio One (DAW): After the audio port count is being decreased or increased by changing the digital I/O mode on AXR4T (also via Scene Recall), the sample rate in the DAW or the number of connected AXR4Ts, audio ports might become unusable and DAW may show an incorrect amount of available audio ports. | Reassign audio input/output ports in the setup of Garage Band/Live/Logic/Studio One. |
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Studio One 3/4/5, Ableton Live 10/11, Logic 10, GarageBand 10: Sample rate of AXR4T cannot be changed |
Garage Band/Live/Logic/Studio One (DAW): When the DAW is running, AXR4T sample rate cannot be changed via the AXR4T hardware setup, the AXR4T control panel (software) or an external device sending a clock as a clock master. | AXR4T clock source is internal Change sample rate in Live/Studio One first. AXR4T clock source is external (Word Clock, ADAT, S/PDIF or AES/EBU) 1. Set the AXR4T's clock source to internal. 2. Change the sample rate in Garage Band/Live/Logic/Studio One. 3. Change the sample rate of external device (clock master). 4. Set AXR4T's clock source to the corresponding port. |
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Studio One 3 is not starting properly |
The problem happens when Studio One is being started by clicking a project file whose sample rate does not match the sample rate of an external device that has been defined as clock master. | 1. Quit Studio One. 2. Change the AXR4T's clock source to internal. 3. Start Studio One. 4. Make sure the sample rate in Studio One matches the sample rate of the external device (clock master). 5. Change the AXR4T's clock source to the port at which the clock is being received. |
| Sample rate alert in Ableton Live 10/11 | If an unsupported sample rate had been selected via the AXR4T hardware setup or the AXR4T control panel (software), Live will show an alert even after switching back to a supported sample. | Select the Built-in Input/Output in Live and switch back to the Yamaha Steinberg Thunderbolt Driver afterwards. |
| Cubase 10.0.15 crashes after AXR4T settings have been changed | Cubase may crash after AXR4T settings like sample rate, digital mode, clock source etc. have been changed. | Update to V10.0.50 or higher. |
| Audio connections get mixed up in Cubase 10/11 | Audio ports in Cubase are getting mixed up randomly after switching between Yamaha Steinberg Thunderbolt and Yamaha Steinberg Thunderbolt (High Precision). | A solution has not been found so far. Audio ports need to be re-assigned in Cubase via Audio Connections (Studio menu). |
| Audio MIDI Setup crashes | Audio MIDI Setup may crash when the sample rate is being changed repeatedly. | A solution has not been found so far. |
| Audio MIDI Setup shows wrong sample rate | If sample rate has been changed via the AXR4T hardware setup or the AXR4T control panel (software), Audio MIDI Setup is not being updated and still shows the previous setting for Steinberg AXR4T 2TR. Yamaha Steinberg Thunderbolt control panel is showing the correct sample rate. |
Select a different device in Audio MIDI Setup and switch back to Steinberg AXR4T 2TR afterwards. |
| Audio MIDI Setup shows incorrect audio channel count | After the digital I/O mode or the sample rate is being changed via the AXR4T hardware setup or the AXR4T control panel (software), Audio MIDI Setup is not being updated and shows incorrect audio channel count. | Restart Audio MIDI Setup. |