When trying to start a Steinberg program on macOS 10.14 Mojave, the following error message appears:
On macOS 10.14 Mojave, Steinberg programs require explicit permission given by the user to access Synsopos.app, a crucial component of Steinberg's license management.
Please follow the detailed instructions in this article:
macOS 10.14 Mojave: Steinberg program wants access to control Synsopops.app
After consultation with the support team, a remote session is possible in which a connection to your computer is established using the "Steinberg Remote Support" program. This is a variant of the "TeamViewer QuickSupport" software created for Steinberg.
Please note that we only offer this service in special cases.
An unannounced remote session is generally not possible.
Please download the software in good time before your appointment with Steinberg Support. It can be started without installation. Just a short setup is required before use.