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  • This article refers to the eLicenser-based license management, which was discontinued on May 20, 2025. If your software uses Steinberg Licensing introduced in 2022, this article is not relevant for you.
  • Detailed information about the discontinuation of the eLicenser service can be found in this article.

Deactivated/disabled Soft-eLicenser

Updated

Problem

The Soft-eLicenser is shown as deactivated (red font in eLicenser Control Center)

Solutions

 Please follow these steps:

  • Close all programs.
  • Download and install the latest eLicenser Control Center.
  • Run the eLicenser Control Center (Windows: Programs, Mac: Applications).
  • Apply the 'Maintenance & Online Synchronisation' by clicking on 'Perform Maintenance Tasks' (or click on the 'Maintenance' button if not shown).
  • Note that some errors may arise due to the May 2025 shutdown of the eLicenser servers, but the Soft-eLicenser repair task will proceed normally.

Possible solution for Windows only

Running the eLicenser Control Center and/or a Steinberg application in Compatibility Mode can cause license issues. To check whether Compatibility Mode is enabled or not, right-click on the corresponding shortcut on the Desktop, select 'Properties' from the contextual menu and switch to the 'Compatibility' tab. Alternatively, you can also right-click on the application's *.exe file.

These are the paths for the eLicenser Control Center:
Windows 32-Bit: C:\Program Files\eLicenser\eLCC\eLCC.exe
Windows 64-Bit: C:\Program Files (x86)\eLicenser\eLCC\eLCC.exe

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