The warning message "The package was signed with a certificate that has expired. If you acquired this package recently, it may not be authentic. Do you want to continue the installation anyway?" appears when trying to start the installation on Mac OS systems.
It is safe to continue with the installation nevertheless. All upcoming releases will include the latest certificate required by Apple. We will evaluate the options to address this message for older product releases.
After consultation with the support team, a remote session is possible in which a connection to your computer is established using the "Steinberg Remote Support" program. This is a variant of the "TeamViewer QuickSupport" software created for Steinberg.
Please note that we only offer this service in special cases.
An unannounced remote session is generally not possible.
Please download the software in good time before your appointment with Steinberg Support. It can be started without installation. Just a short setup is required before use.