Problem

On Windows, while using the Generic Low Latency ASIO Driver with the built-in sound device, Dorico, Cubase, Nuendo or WaveLab is playing back audio on the left channel or in mono only.

Background

Previous Generic Low Latency ASIO Driver versions detected stereo ports only.
Since version 1.0.21 mono ports are also recognized and made available. 

Depending on the Windows sound settings, the built-in sound device is treated as an audio interface with mono or stereo outputs. 

Solution

To change the output to stereo, please adjust the Windows sound settings by following the steps listed below.

• First open the control panel of the ASIO Generic Low Latency Driver. Select your application to get specific instructions, or select the general Windows path::

Windows (all applications)
Cubase |  Dorico |  Nuendo | WaveLab

• In the control panel of the Generic Low Latency ASIO Driver, under "Output Ports", verify if the built-in sound device you are using is actually shown as a mono device with a single "Audio Channel". See screenshot below. 

• To change it to stereo, open the Windows Sound settings. 
• Press the Windows logo key on your keyboard.
• Start typing Sound settings.
• After a few characters, the search result "Sound settings" will be displayed. 
• Click it to open the Windows Sound settings. 
• The following window opens: 

• Click on the corresponding entry of the built-in sound device (Speakers, Headphones etc.) as marked in the screenshot above. 

• Disable "Enhance audio" or "Audio enhancements" as marked above.
• Close the Sound settings dialog.
• Open the control panel of the Generic Low Latency ASIO Driver.

The device should now be displayed with a stereo output and work as expected in your Steinberg application. 

In case you don't have the "Enhance audio" or "Audio enhancements" option, please follow these steps: 

• Press the Windows logo key (between Ctrl and Alt) on your keyboard.
• Start typing Control Panel.
• After a few characters, the search result "Control Panel" will be displayed. 
• Click it to open the Windows Control Panel. 
• Click on "Hardware and Sound".
• Click on "Manage audio devices" under the "Sound" category.
• A new dialog box opens. .
• Right-click on the "Speakers" (or other built-in device) and select "Properties" from the contextual menu .
• Another dialog box opens.
• If available, switch to the "Advanced" tab. 
• Uncheck the option "Enable audio enhancements".
• If available, switch to the "Enhancement" tab and enable the option "Disable all sound effects".
• Open the control panel of the Generic Low Latency ASIO Driver

The device should now be displayed with a stereo output and work as expected in your Steinberg application.