Due to the new multiple monitor handling introduced with Mac OS 10.9 (Mavericks) it is not possible to span e.g. the project windows or the MixConsole across multiple screens anymore per default.
To re-enable this feature, please deselect "Displays have separate Spaces" in the System Preferences -> Mission Control.
By disabling this preference, the additional menu bars will disappear as well and only the main display will show the menu bar - just as with Mac OS X 10.8.
After consultation with the support team, a remote session is possible in which a connection to your computer is established using the "Steinberg Remote Support" program. This is a variant of the "TeamViewer QuickSupport" software created for Steinberg.
Please note that we only offer this service in special cases.
An unannounced remote session is generally not possible.
Please download the software in good time before your appointment with Steinberg Support. It can be started without installation. Just a short setup is required before use.