Steinberg Hardware: Technical Support

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Steinberg Hardware: Repair & Maintenance

Current Steinberg hardware has been developed in cooperation with YAMAHA, which contributes to its excellent quality. However, hardware problems might occur that would require a repair of the unit.

To rule out other reasons of a defect as well as to avoid an unnecessary return of the hardware, please observe the following steps in advance:

• The hardware's manual and additional documentation may provide important information regarding faulty operation. Please read the documentation carefully, in particular "Troubleshooting" at the back of the manual.
  Operation manuals on steinberg.help
• Check our download pages for hardware updates. Documentation for old devices may also be available for download there.
• Browse the Help Center for more useful information on the product.
• In case the above-mentioned points are of no help to you, we recommend, if possible, installing the hardware on another system to exclude a possible malfunctioning of the computer system.

If the issue should persist, please reach out to the dealer from whom you purchased the unit or to your local support found under "Technical Support". Here you will receive further support and, if necessary, a "return merchandise authorization" (RMA) for the repair.

Contact your local hardware support team

Hardware Support for Indonesia

YAMAHA Music Center Building
Jalan Jenderal Gatot Subroto Kav. 4
Kota Jakarta Selatan 12930

Website | Support Contact

Hardware Support for Iceland

Hljodfaerahusid Tonabudin
Sidumuli 20
108 Reykjavik

Website | Email

Hardware Support for Canada

Yamaha Canada Music Ltd.
135 Milner Avenue
Toronto, ON M1S 3R1

Website English | Français | Support Form English | Français

Hardware Support for Mexico

YAMAHA de Mexico
Piso 9 Col. San Jose Insurgentes, Alc. Benito Juarez
Av. Insurgentes Sur 1647
CP 03900 Ciudad de México

Website | Support Contact

Hardware Support for USA

Yamaha Corporation of America
6600 Orangethorpe Ave.
Buena Park, CA 90620

Website | Support Contact

Hardware Support for
Brunei, Cambodia, and Singapore

YAMAHA Music (Asia)
#02-00
202 Hougang Street 21
530202 Singapore

Website | Support Contact

Hardware Support Contact for Europe

YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany

Support Contact

Hardware Support for Austria

YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany

Hardware Support for Belgium, Netherlands, and Luxembourg

YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany

Contact forms

Hardware Support for Czech Republic

YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany

Contact forms

Hardware Support for Denmark

YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany

Contact forms

Hardware Support for Finland

YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany

Contact forms

Hardware Support for France

YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany

Hardware Support for Germany

YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany

Hardware Support for Hungary

YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany

Contact forms

Hardware Support for Italy

YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany

Hardware Support for Norway

YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany

Contact forms

Hardware Support for Poland

YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany

Contact forms

Hardware Support for Portugal

YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany

Hardware Support for Romania

YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany

Contact forms

Hardware Support for Spain

YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany

Hardware Support for Sweden

YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany

Contact forms

Hardware Support for Switzerland

YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany

Hardware Support for Ireland
and United Kingdom

YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany

Hardware Support for Middle East, Western Asia, and North Africa

Algeria | Armenia | Azerbaijan | Bahrain | Egypt | Iraq | Jordan | Kuwait | Kyrgyzstan | Moldova | Morocco | Oman | Pakistan | Qatar | Saudi Arabia | Tunisia | Turkmenistan | United Arab Emirates | Uzbekistan

YAMAHA Music Gulf FZE
P.O. Box 17328
Jebel Ali
DUBAI
Jafza 16
17328 Dubai

Website | Support Request Form

Hardware Support for India

YAMAHA MUSIC INDIA PVT. LTD.
Unit No. 601~608, 6th Floor, Tower-D
Global Business Park, Sector-26
Mehrauli-Gurgaon Road
GURUGRAM 122002
INDIA

Website | Support Request Form

Hardware Support for Korea

YAMAHA Music Korea
11F, KB LIFE Tower, Gangnam-gu
Gangnam-Daero, 298
YAMAHA Music Korea Ltd.
11F, KB Life Tower, 298 Gangnam-Daero
Seoul 06253
REPUBLIK KOREA

Website | Support Request Form

Hardware Support for Argentina

YAMAHA Music Latin America, S.A. SUCURSAL ARGENTINA
Olga Cossettini 1553 Piso 4 Norte Madero Este
C1107CEK Buenos Aires
Argentina

Website | Support Request Form

Hardware Support for Latin America

YAMAHA Music Latin America, S.A. SUCURSAL
Torre Davivienda, Piso 20, Avenida Balboa, Marbella, Corregimiento de Bella Vista, Ciudad de Panamá, República de Panamá

P.O. Box 0823-05863, Panamá, República de Panamá

Website | Support Request Form

Hardware Support for Malaysia

YAMAHA Music 
Kelana Jaya
Jalan Perbandaran 8
47301 Petaling Jaya Selangor Darul Ehsan

Website | Support Request Form

Hardware Support for Vietnam

YAMAHA MUSIC VIETNAM COMPANY LIMITED
18th fl., E–Town Central
11 Doan Van Bo St.
Ward 13, Dist. 4
700000 HO CHI MINH
VIETNAM
Cach Mang Thang Tam St., District 3 201-203
700000 Ho Chi Minh

Website | Support Request Form