Steinberg's online shop was operated by Asknet and living-c until September 27, 2023. Since Asknet filed for bankruptcy, the online shop had to be closed at short notice.
Since October 23, 2023, FastSpring is our online shop partner. FastSpring is an authorized reseller of software, digital products and services.
What about my products purchased through Asknet's online shop?
All products will continue to work as usual. You don't have to worry about your current products or licenses. Your customer data is also absolutely safe.
Products you have already purchased from the Steinberg Online Shop are not affected, nor are your existing licenses. You can activate and deactivate your software as usual.
Our technical product support will, of course, continue to be available to you without restriction.
Online shop support for purchases until 2023-09-27
Unfortunately, Steinberg's support team cannot help with inquiries regarding the order process for purchases made via the online shop operated by Asknet.
If you need invoices from before September 28, 2023, we recommend searching your email account for "Asknet". If the search is unsuccessful, you can request invoices by email from Asknet. Contact information can be found on Asknet's website: https://asknet-solutions.com/
We'll keep you up to date on the latest developments here.