Contact support

The Steinberg Media Technologies support team is committed to provide a comprehensive service. An important part of any support offer is the direct contact via email and telephone. Before getting in contact with us, we'd like to ask to check our other online resources for troubleshooting. Often, this helps solving issues even if the support team is not available.
Update patches and manuals for our products can be downloaded from our download section. Our Knowledge Base provides detailed answers to frequently asked questions. Many issues can also be solved with the help of other users in our forum.

Please note that the info below mainly applies to the countries, Steinberg Media Technologies provides direct support for. 

• BeNeLux
• Canada
• France
• Germany, Austria and Switzerland
• Italy
• Portugal
• Scandinavia (Denmark, Norway, Sweden, Finland)
• Spain
• United Kingdom and Ireland

All other countries: please have a look at the this page to find our local distributor responsible for support.

Nuendo support

Information on the support for the Nuendo product family can be found here.

Order and Online Shop support

If you have any questions related to your order (status, refunds, etc.) please contact the customer support of our online shop partner Asknet.
The link below provides access to contact information and additional FAQs.
Asknet Customer Service Center

Email support

We provide a support request form for registered users in MySteinberg.
Please check whether your product is currently supported by us!

Phone support

Steinberg support agents are on hand to answer your queries by telephone. Here you can find the telephone numbers depending on your country. Support can only be provided to registered users! Please check whether your product is currently supported by us!

Opening hours: Monday to Friday 10 am - 12 pm and Thursday 2-5 pm (Central European Time)

All other countries: please have a look at the this page to find our local distributor responsible for support.

Hardware service (RMA)

Information on service and repair of Steinberg hardware can be found here.