The Steinberg Media Technologies support team is committed to providing a comprehensive service. An important part of any support offer is the direct contact via email and telephone. Before getting in contact with us, we'd like to ask to check our other online resources for troubleshooting. Often, this helps to solve issues even if the support team is not available.
- Update patches for our products can be downloaded using the Steinberg Download Assistant or from our download pages.
- The Help Center provides detailed answers to frequently asked questions.
- Many issues can also be solved thanks to other users in the Steinberg forums.
- Manuals are available at steinberg.help.
The info below applies to countries, Steinberg provides direct support for:
- BeNeLux
- France
- Germany, Austria and Switzerland
- Italy
- Portugal
- Scandinavia (Denmark, Norway, Sweden, Finland)
- Spain
- United Kingdom and Ireland
Please find all details on how to reach out to our local US support team on this page.
Other Countries
Please have a look at this page to find our local distributor responsible for support in your country.
Order and Online Shop support
If you have any questions related to your order (status, refunds, etc.) please contact the customer support of our online shop partners Asknet (formerly Nexway) and living-c.
Please select the payment method you've used to buy your Steinberg product
to be redirected to the corresponding support team.
Email support
We provide a support request form for registered users in MySteinberg.
Please check whether your product is currently supported by us!
Phone support
Steinberg support agents are on hand to answer your queries by telephone. Here you can find the telephone numbers depending on your country.
Before you call
- Support can only be provided to registered users.
Please check whether your product is currently supported by us! - Make sure the product is registered in your MySteinberg account.
- Check for updates on software, drivers and operating systems.
- Use the search feature at the top of this page to find a possible solution.
- Consult the available documentation provided with the software or on steinberg.help.
- Please understand that we don't have the time to explain the whole functionality of our products or answer general audio/midi questions.
Prepare for the call
- Be in front of your computer.
- Know your passwords.
- If possible, be connected to the Internet.
- If possible, use a landline to call for a good connection.
Opening hours
Monday - Friday 10.00 AM - 12.00 PM and Thursday 2.00 - 5.00 PM
(Central European Time)
| Country | Phone number |
| Germany, Austria, Switzerland | +49 (0)40 401 10082 |
| United Kingdom, Ireland, BeNeLux, Scandinavia, Portugal | +49 (0)40 401 10125 |
| France | +49 (0)40 401 19254 |
| Italy | +49 (0)40 401 19262 |
| Spain | +49 (0)40 401 19263 |
|
All other countries |
|
Hardware service (RMA)
Information on service and repair of Steinberg hardware can be found here.