Dear customers,

Due to a public holiday in Germany, the Steinberg support in Hamburg won't be available on October 3, 2022. Thank you for your understanding!

Your Steinberg Support team

The Steinberg Media Technologies support team is committed to provide a comprehensive service. An important part of any support offer is the direct contact via email and telephone. Before getting in contact with us, we'd like to ask to check our other online resources for troubleshooting. Often, this helps to solve issues even if the support team is not available.

• Update patches for our products can be downloaded using the Steinberg Download Assistant or from our download pages.
• The Help Center provides detailed answers to frequently asked questions.
• Many issues can also be solved thanks to other users in the Steinberg forums.
• Manuals are available at steinberg.help.

European Countries
The info below applies to countries, Steinberg provides direct support for:

• BeNeLux
• France
• Germany, Austria and Switzerland
• Italy
• Portugal
• Scandinavia (Denmark, Norway, Sweden, Finland)
• Spain
• United Kingdom and Ireland

Nuendo
Information on the Nuendo product family support in Europe can be found on this page.

United States of America
Please find all details on how to reach out to our local US support team on this page.

Other Countries

Please have a look at this page to find our local distributor responsible for support in your country.

Order and Online Shop support

If you have any questions related to your order (status, refunds, etc.) please contact the customer support of our online shop partners Asknet (formerly Nexway) and living-c.

Please select the payment method you've used to buy your Steinberg product
to be redirected to the corresponding support team.

PayPal (living-c) other payment method (Asknet)

Email support

We provide a support request form for registered users in MySteinberg.
Please check whether your product is currently supported by us!

Phone support

Steinberg support agents are on hand to answer your queries by telephone. Here you can find the telephone numbers depending on your country.

Before you call

• Support can only be provided to registered users.
  Please check whether your product is currently supported by us!
• Make sure the product is registered in your MySteinberg account.
• Check for updates on software, drivers and operating systems.
• Use the search feature at the top of this page to find a possible solution.
• Consult the available documentation provided with the software or on steinberg.help.
• Please understand that we don't have the time to explain the whole functionality of our products or answer general audio/midi questions.

Prepare for the call

• Be in front of your computer.
• Know your passwords.
• If possible, be connected to the Internet.
• If possible, use a landline to call for a good connection.

Hardware service (RMA)

Information on service and repair of Steinberg hardware can be found here.