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This article is about purchase-related issues. If you have questions regarding your order, a payment, the invoice, or the delivery, please find the answer or, if necessary, the direct support contact below.

  • Steinberg's online shop is run by FastSpring, an authorized reseller of software, digital products, and services. FastSpring's consumer support gladly assists you with the order and payment process.
  • If you experience difficulties with your Steinberg product, or you have questions on how to use it, please contact the Steinberg support team.

Online shop: question a charge

Updated

"FSPRG" on your financial statement is short for FastSpring and indicates a charge from Steinberg (or another company that uses FastSpring to process online transactions).

If you do not recognize a charge from FastSpring:

  1. Search your email for "FSPRG" or "FastSpring" and look for order receipts close to the charge date.
  2. Ask your household members to search their email for a receipt from FastSpring.
  3. If you still do not recognize the charge, look up the charge using the online form on this support page by FastSpring.

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