Dal 1° aprile 2025, il supporto per l'hardware Steinberg è fornito da YAMAHA.
On Windows 7, the sample rate of an UR816C cannot be set to 176.4kHz or higher.
When being used on Windows 7, some USB host controllers cannot provide the data transfer rate required by USB 3.0.
Switch to High-Speed (USB 2.0) mode in the Yamaha Steinberg USB Driver control panel. This will not affect the functionality of the UR816C. Performance values such as latency will not change.
Alternatively, use your UR816C with a Windows 10 system.
After consultation with the support team, a remote session is possible in which a connection to your computer is established using the "Steinberg Remote Support" program. This is a variant of the "TeamViewer QuickSupport" software created for Steinberg.
Please note that we only offer this service in special cases.
An unannounced remote session is generally not possible.
Please download the software in good time before your appointment with Steinberg Support. It can be started without installation. Just a short setup is required before use.