Please select the kind of support you require.
TECHNICAL SUPPORT
Steinberg Software Support
Please select your country or region below:
CANADA
Steinberg Software Support in Canada
Before getting in contact with us, please...
- make sure your product is registered with your MySteinberg account.
Support can only be provided to registered users. - check whether your product is still supported.
- verify if your system including your software, the operating system and hardware drivers are up-to date. Updates for Steinberg products can be downloaded via the Steinberg Download Assistant (recommended) and our download pages.
Please also consider these online help resources:
- Search our Help Center to find a possible solution.
- Get instant help from experts and other users in the Steinberg forums.
- Consult the documentation on steinberg.help (or the manual that came with the product).
Steinberg Software Support in Canada
Order / Online Shop
If you have questions regarding your order, a payment, or the delivery, please click here.
Email / Phone
Steinberg Canadian Support agents are available to respond to emails and return calls Monday through Friday, 10 AM – 6 PM (Eastern Time Zone), excluding holidays.
Scheduled callbacks can be arranged by emailing in your availability and contact information.
Please include the following information when emailing us with a technical question:
- Phone number
- Steinberg product you are having issues with
- Mac or PC
- Operating system version
Please send email inquiries to: steinberg@yamaha.ca
USA
Steinberg Software Support in the USA
If you are looking for support resources outside the USA, please click here.
The Steinberg USA support team is committed to providing a comprehensive service experience. An important part of any support offer is the direct contact via email and telephone. Before getting in contact with us, we'd like to ask you to check out our other online resources for troubleshooting. Often, this can help in resolving issues, even when the support team is not available.
- Update patches for our products can be downloaded using the Steinberg Download Assistant or from our download pages.
- The Help Center provides detailed answers to frequently asked questions.
- Many issues can also be solved thanks to other users in the Steinberg forums.
- Manuals are available at steinberg.help.
Order and Online Shop support
If you have any questions about your order (order status, payments, etc.), you can find answers and further help in this article: Online Shop Support
Chat support
Steinberg US Support agents are available to chat with you Monday through Friday, 1 pm - 8 pm EST.
Please note: by clicking on this link, you are leaving the Steinberg website
Email support
Steinberg US Support agents are available to respond to emails Monday through Friday, 9 am - 8 pm EST.
- Support can only be provided to registered users!
Please check whether your product is currently supported! - Make sure the product is registered with your MySteinberg account.
- Check for updates on software, drivers and operating systems.
- Consult the available documentation provided with the software or on steinberg.help.
Please include the following information when emailing us with a technical question:
- Phone number
- Steinberg Product you are having issues with
- Mac or PC
- Operating system version
Please send email inquiries to steinbergussupport@yamaha.com
Phone support
Steinberg support agents are also on hand to assist you in troubleshooting technical issues by phone.
Please note that as we provide free technical support to all of our users, we cannot provide tutorial-type support on how to use our products.
Before you call
-
Support can only be provided to registered users!
Please check whether your product is currently supported by us! -
Make sure the product is registered
in your MySteinberg account. -
Check for updates on software, drivers and operating systems.
-
Search our Help Center to find a possible solution.
-
Consult the available documentation provided with the software or on Steinberg.help.
Prepare for the call
-
Be in front of your computer.
-
Know your passwords.
-
If possible, be connected to the Internet.
You can reach us at 844-358-4022 Monday through Friday, 9 am - 1 pm EST.
Steinberg Software Support in the USA
Order / Online Shop
If you have questions regarding your order, a payment, or the delivery, please click here.
Chat
Support agents are available to chat with you Monday through Friday, 9 AM – 8 PM EST.
By clicking on the chat link, you are leaving the Steinberg website: Request chat
Steinberg US support agents are available to respond to emails Monday through Friday 9 AM – 8 PM EST.
Please include the following information when emailing us with a technical question:
- Phone number
- Steinberg product you are having issues with
- Mac or PC
- Operating system version
Please send email inquiries to steinbergussupport@yamaha.com
Phone
Please prepare for the call:
- Be in front of your computer.
- Know your passwords.
- If possible, be connected to the Internet.
- If possible, to ensure a good connection, call us via landline.
You can reach us at 844-358-4022 Monday through Friday, 9 AM – 1 PM EST.
SUPPORTED COUNTRIES
Steinberg Software Support
Before getting in contact with us, please...
- make sure your product is registered with your MySteinberg account.
Support can only be provided to registered users. - check whether your product is still supported.
- verify if your system including your software, the operating system and hardware drivers are up-to date. Updates for Steinberg products can be downloaded via the Steinberg Download Assistant (recommended) and our download pages.
Please also consider these online help resources:
- Search our Help Center to find a possible solution.
- Get instant help from experts and other users in the Steinberg forums.
- Consult the documentation on steinberg.help (or the manual that came with the product).
Steinberg Software Support
Order / Online Shop
If you have questions regarding your order, a payment, or the delivery, please click here.
Please send us your request using the support form in your MySteinberg account.
Phone
Please prepare for the call:
- Be in front of your computer.
- Know your passwords.
- If possible, be connected to the Internet.
- If possible, to ensure a good connection, call us via landline.
Steinberg Software Support
Support hotline languages and phone numbers
Please note: Extra charges may apply for calling a German number, depending on the provider.
Language | Phone number |
---|---|
German | Deutsch | +49 40 401 10082 |
English | +49 40 401 10125 |
French | Français | +49 40 401 19254 |
Italian | Italiano | +49 40 401 19262 |
Spanish | Español | +49 40 401 19263 |
Opening hours
Weekdays | Central European Time UTC +1 |
Indian Standard Time UTC +5:30 |
Peru Time UTC -5 |
---|---|---|---|
Mon-Fri | 10 am–12 pm | 2:30–4:30 pm | 4–6 am |
Thur | 2–5 pm | 6:30–9:30 pm | 8–11 am |
Current Hotline Time (CET)
GENERAL REQUEST
General Request
Steinberg Media Technologies GmbH
Beim Strohhause 31
20097 Hamburg
Germany
Phone: +49 (0)40 210350 (no support requests)
Email: info@steinberg.de (no support requests)
Fax: +49 (0)40 210 35-300
Support contact: Online Shop | Software | Hardware