verify if your system including your software, the operating system and hardware drivers are up-to date. Updates for Steinberg products can be downloaded via the Steinberg Download Assistant (recommended) and our download pages.
Please also consider these online help resources:
Search our Help Center to find a possible solution.
Get instant help from experts and other users in the Steinberg forums.
Consult the documentation on steinberg.help (or the manual that came with the product).
Contact software support
Local support is available for:
Software support in China
If you are in China, please contact:
DingDong Audio Building 4, 813 Creative Park Guanghua Street, Chaoyang District, Beijing, China 100124 Telefon +86 15998877892 Email software@dingdongaudio.com Homepage
Software support in Israel
If you are in Israel, please contact:
Halilit - P. Greenspoon & Sons Ltd. 8 Retsif Haaliya Hashnya St. 68129 Tel-Aviv Phone: +972 3 682 2917 Homepage
Software support in Japan
If you are in Japan, please find all contact details and further information on this special support page.
Software support in the Republic of Korea
If you are in the Republic of Korea, please contact:
Sonic Value 28, Yangjaecheon-ro 19-gil, Seocho-gu, Seoul Seoul, Postal code 13217 Email service@sonicvalue.com Phone +82 2 3444 7436 Fax +82 2 556 7436 Homepage
Software support in the USA
If you are in the US, please find all contact details and further information on this special support page.
Global software support
Order / Online Shop
If you have questions regarding your order, a payment, or the delivery, please click here.
Email
Please send us your request using the support form in your MySteinberg account.
Phone
Please prepare for the call:
Be in front of your computer.
Know your passwords.
If possible, be connected to the Internet.
If possible, to ensure a good connection, call us via landline.
Global software support
Support hotline languages and phone numbers
Please note: Extra charges may apply for calling a German number, depending on the provider.