Email Support
Please check whether your product is currently supported by us!
In the countries/regions listed below, Nuendo customers can use the regular support request form in MySteinberg to contact the Steinberg Nuendo support.
| Austria | Österreich Belgium | België | Belgique Denmark | Danmark Finland | Suomi France Germany | Deutschland Ireland Italy | Italia |
Luxembourg Netherlands | Nederland Norway | Norge Portugal Spain | España Sweden | Sverige Switzerland | Schweiz | Svizzera | Suisse United Kingdom |
In the countries/regions listed below, Nuendo customers can use this email address to contact the Nuendo support. Please note that this email address is meant for Nuendo inquiries only! All inquiries on other products still have to be sent to the local distributor.
| Albania Bosnia and Herzegovina | Bosna i Hercegovina Bulgaria | България Croatia Cyprus Czech Republic | Česká republika Estonia Greece | Ελλάδα Hungary | Magyarország Latvia |
Lithuania Macedonia Malta Montenegro Poland | Polska Romania | România Serbia Slovak Republic | Slovenská republika Slovenia Turkey | Türkiye |
Order and Online Shop support
If you have any questions related to your order (status, refunds, etc.) please contact the customer support of our online shop partner Asknet (formerly Nexway).
Please select the payment method you've used to buy your Steinberg product
to be redirected to the corresponding support team.
Phone support
Steinberg support agents are on hand to answer your queries by telephone. Here you can find telephone numbers depending on the preferred language. Please note that the hotline is only available for the countries listed above. All inquiries on other products still have to be sent to the local distributor.
Before you call
- Support can only be provided to registered users!
- Please check whether your product is currently supported by us!
- Make sure the product is registered in your MySteinberg account.
- Check for updates on software, drivers and operating systems.
- Use the search feature at the top of this page to find a possible solution.
- Consult the available documentation provided with the software or on Steinberg.help.
Prepare for the call
- Be in front of your computer.
- Know your passwords.
- If possible, be connected to the Internet.
- If possible, use a landline to call for a good connection.
Opening hours
Monday - Friday 10.00 AM - 12.00 PM and Thursday 2.00 - 5.00 PM
(Central European Time)
Valid for the following countries only! All others, please contact the local distributor.
| Albania Austria | Österreich Belgium | België | Belgique Bosnia and Herzegovina | Bosna i Hercegovina Bulgaria | България Croatia Cyprus Czech Republic | Česká republika Denmark | Danmark Estonia Finland | Suomi France Germany | Deutschland Greece | Ελλάδα Hungary | Magyarország Ireland Italy | Italia Latvia |
Lithuania Luxembourg Macedonia Malta Montenegro Netherlands | Nederland Norway | Norge Poland | Polska Portugal Romania | România Serbia Slovak Republic | Slovenská republika Slovenia Spain | España Sweden | Sverige Switzerland | Schweiz | Svizzera | Suisse Turkey | Türkiye United Kingdom |
| Language | Phone number |
| German | +49 (0)40 401 10082 |
| English | +49 (0)40 401 10125 |
| French | +49 (0)40 401 19254 |
| Italian | +49 (0)40 401 19262 |
| Spanish | +49 (0)40 401 19263 |
Support worldwide
In all other countries that are not listed above, please always contact your local distributor. Those companies represent Steinberg Media Technologies in that region and can be contacted by dealers and end customers likewise. If you need support for a Steinberg product, a registration is required here as well!