Email Support

Please check whether your product is currently supported by us!

In the countries/regions listed below, Nuendo customers can use the regular support request form in MySteinberg to contact the Steinberg Nuendo support. 

In the countries/regions listed below, Nuendo customers can use this email address to contact the Nuendo support. Please note that this email address is meant for Nuendo inquiries only! All inquiries on other products still have to be sent to the local distributor. 

Order and Online Shop support

If you have any questions about your order (order status, payments, etc.), you can find answers and further help in this article: Online Shop Support

Phone support

Steinberg support agents are on hand to answer your queries by telephone. Here you can find telephone numbers depending on the preferred language. Please note that the hotline is only available for the countries listed above. All inquiries on other products still have to be sent to the local distributor.

Before you call

• Support can only be provided to registered users! 
• Please check whether your product is currently supported by us!
• Make sure the product is registered in your MySteinberg account.
• Check for updates on software, drivers and operating systems.
• Use the search feature at the top of this page to find a possible solution.
• Consult the available documentation provided with the software or on Steinberg.help.
  

Prepare for the call

• Be in front of your computer.
• Know your passwords.
• If possible, be connected to the Internet.
• If possible, use a landline to call for a good connection.

Support worldwide

In all other countries that are not listed above, please always contact your local distributor. Those companies represent Steinberg Media Technologies in that region and can be contacted by dealers and end customers likewise. If you need support for a Steinberg product, a registration is required here as well!