USB-eLicenser stopped working or got lost or stolen
If the defective/lost/stolen USB-eLicenser has been registered with a MySteinberg account, a replacement of the licenses stored on the USB-eLicenser is basically possible. Please note that licenses on an unregistered USB-eLicenser cannot be replaced!
Newly bought USB-eLicenser does not work
In this case, please contact our technical support via the support page. If you prefer to call our support team, please mind that you'll be asked to provide us with a proof of purchase and, where applicable, the Download Access Code or Activation Code you've received.
If you contact us by email or the support request form in your MySteinberg account, please name as many details as possible and attach the proof of purchase.