If the Soft-eLicenser (license container on hard disk) displayed by the eLicenser Control Center doesn't show any licenses, please use the activation code you've received for the software to download the needed license via the eLicenser Control Center.
In case the activation code has been used already and the corresponding license has not been stored on an USB-eLicenser (dongle, key), please request a new activation code via your MySteinberg account.
After consultation with the support team, a remote session is possible in which a connection to your computer is established using the "Steinberg Remote Support" program. This is a variant of the "TeamViewer QuickSupport" software created for Steinberg.
Please note that we only offer this service in special cases.
An unannounced remote session is generally not possible.
Please download the software in good time before your appointment with Steinberg Support. It can be started without installation. Just a short setup is required before use.