If you are looking for support resources outside the USA, please click here.

The Steinberg USA support team is committed to providing a comprehensive service experience. An important part of any support offer is the direct contact via email and telephone. Before getting in contact with us, we'd like to ask you to check out our other online resources for troubleshooting. Often, this can help in resolving issues, even when the support team is not available.

• Update patches for our products can be downloaded using the Steinberg Download Assistant or from our download pages.
• The Help Center provides detailed answers to frequently asked questions.
• Many issues can also be solved thanks to other users in the Steinberg forums.
• Manuals are available at steinberg.help.

Order and Online Shop support

If you have any questions related to your order (status, refunds, etc.) please contact the customer support of our online shop partner Asknet.

The link below provides access to contact information
and additional FAQs:

Asknet Customer Service Center
living-c Customer Service Center (for PayPal payments only)

Chat support

Steinberg US Support agents are available to chat with you Monday through Friday 9 am - 8 pm EST.

Request chat 

Please note: by clicking on this link you are leaving the Steinberg website

Email support

Steinberg US Support agents are available to respond to emails Monday through Friday 9 am - 8 pm EST.

• Support can only be provided to registered users!
  Please check whether your product is currently supported!
• Make sure the product is registered with your MySteinberg account.
• Check for updates on software, drivers and operating systems.
• Consult the available documentation provided with the software or on steinberg.help.

Please include the following information when emailing us with a technical question:

• Phone number
• Steinberg Product you are having issues with
• Mac or PC
• Operating system version

Please send email inquiries to ​steinbergussupport@yamaha.com

Phone support

Steinberg support agents are also on hand to assist you in troubleshooting technical issues by phone.

Please note that as we provide free technical support to all of our users, we cannot provide tutorial-type support on how to use our products.

Before you call

• Support can only be provided to registered users!
  Please check whether your product is currently supported by us!

• Make sure the product is registered
  in your MySteinberg account.

• Check for updates on software, drivers and operating systems.

• Search our Help Center to find a possible solution.

• Consult the available documentation provided with the software or on Steinberg.help.

Prepare for the call

• Be in front of your computer.

• Know your passwords.

• If possible, be connected to the Internet.

You can reach us at 844-358-4022 Monday through Friday 9 am - 1 pm EST.