eLicenser service closes down on May 20, 2025
After years of managing your Steinberg software licenses, the eLicenser-based licensing service will be closing down.
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This article refers to the outdated eLicenser-based license management. If your software uses Steinberg Licensing introduced in 2022, this article is not relevant for you.
After the upcoming discontinuation of the eLicenser service, license transactions, including reactivations, are no longer possible via the eLicenser Control Center.

USB-eLicenser is not being recognized on OS X 10.11

February 03, 2025 09:07 Updated

Problem

On a computer running OS X El Capitan (10.11), a USB-eLicenser is not being recognized by the eLicenser Control Center. Licensed applications cannot be started. The following error messages may appear:

Solution

The problem might be related to Duet, an app allowing you to use an iPad as a second monitor. It should not occur when the latest software versions are installed.

Therefore, please update Duet, the eLicenser Control Center as well as OS X El Capitan.

If the issue persists, we can only advise to quit Duet before running your eLicencer-based software.

Problem

Solution

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