Instant help with defective, lost or stolen USB-eLicensers

License dongles (referred to as USB-eLicensers) of various kinds have been used to protect Steinberg software applications for many years. Not only do they enable a flexible license usage but also allow for fresh installations without the need for complicated reactivations.

The downside is that when a USB-eLicenser is lost or damaged, you won’t be able to use your software. In the worst case, losing a USB-eLicenser that you forgot to register can also mean losing the software entirely.

The service around Steinberg Zero Downtime helps you, a registered user of Steinberg software applications, to avoid unexpected license errors or losses.

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This is how Steinberg Zero Downtime works

In case of emergency, each USB-eLicenser registered on MySteinberg permits you to submit one online request for a Steinberg Zero Downtime license which can then be stored on a spare USB-eLicenser and allows you to use your Steinberg software for another 25 operating hours.

This extension provides the opportunity to apply for a permanent replacement of your license(s).

Our support team verifies your request straightaway and sends via e-mail the activation code(s) required for your new license(s).

How to request replacement licenses

• Log in to your MySteinberg account.
• Make sure you are on the "Products" page.
• Click on [Show eLicenser-based products]. 
• On the next page, go to My Products ▸ eLicensers.
• Your registered USB-eLicenser is listed here.
• Click the life buoy symbol next to the defective/lost/stolen USB-eLicenser.
• Follow the instructions in your MySteinberg account.

The final step provides the activation code with which you can store the temporary Steinberg Zero Downtime license on our your spare USB-eLicenser. You will also receive an e-mail, which includes more information and a link to a PDF form. Fill out the form to submit your written request for a permanent replacement of your license(s). Further steps are explained in detail within the e-mail.

Requirements

• You call a MySteinberg account your own.
• Your defective/lost/stolen USB-eLicenser has been registered within your MySteinberg account.
• You have a spare USB-eLicenser, which can be used in cases of emergency.

Fully functioning USB-eLicensers can be used as replacements. New USB-eLicensers are available from Steinberg dealers. USB-eLicensers that are already in use and which contain other licenses can also be used.

Important: Without the necessary USB-eLicenser, the temporary Steinberg Zero Downtime license cannot be saved. Steinberg software will only run when a USB-eLicenser is available.