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Windows: upgrade or update disables Soft-eLicenser

Updated

Problem

After an upgrade to Windows 10 / Windows 11 or after a regular Windows update has been installed, the eLicenser Control Center displays the Soft-eLicenser as 'deactivated'. Applications which need to have a valid license cannot be started anymore. Performing a 'Maintenance' does not work to recover the Soft-eLicenser.EN_1.png

Solution

Please uninstall the eLicenser Control Center using the Windows routines (Control Panel > Programs and Features) and reinstall it using the latest available version you can download from here.

Alternatively, you can also start the existing eLicenser Control Center installation as an administrator by right-clicking the 'eLCC.exe' file in 'C:\Program Files (x86)\eLicenser\eLCC' and choosing 'Run as administrator' from the contextual menu. Afterwards, running the 'Maintenance' in the eLicenser Control Center fixes the deactivated Soft-eLicenser.

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