While using the eLicenser Control Center to transfer or upgrade licenses, the error message "USBDeviceOS_Finish expected but received" pops up.
This error message is related to the USB-eLicenser in use not being initialized properly during production. In rare cases, this error message can also be triggered by a defective USB-eLicenser.
The only solution is a USB-eLicenser replacement. Please contact your local support on how to proceed.
After consultation with the support team, a remote session is possible in which a connection to your computer is established using the "Steinberg Remote Support" program. This is a variant of the "TeamViewer QuickSupport" software created for Steinberg.
Please note that we only offer this service in special cases.
An unannounced remote session is generally not possible.
Please download the software in good time before your appointment with Steinberg Support. It can be started without installation. Just a short setup is required before use.